Provide a Self-Serve Customer Portal With Your LIMS
Save time for both your team and your customers by eliminating back-and-forth with a self-service portal built into your LIMS.
Tired of entering orders into your LIMS by hand (or dealing with illegible handwriting from a colleague)? How about losing valuable time to tracking down statuses and reports?
QBench’s Customer Portal can save you and your customers hundreds of hours per year; with QBench, you can:
- Submit samples remotely
- Provide real-time status updates
- Download PDF reports
- Send invoices
- Plan capacity in your lab
- Manage account relationships
Trusted by Industry-Leading Labs
Wow Your Customers and Reduce Your Workload at the Same Time
Give anyone outside (or within) your organization the ability to place orders and get the status updates they need without taking up your valuable time.
Submit samples remotely
With QBench, your customers can submit samples directly to your LIMS, eliminating time-consuming copy/paste work. Save time and reduce data entry errors for your lab.
Get a bird's eye view of your lab’s workflow
With QBench, your lab will get a better picture of its sample workload before it arrives in your lab.
Eliminate Data Entry Errors
Remote sample submission and instrument data syncing reduce costly data entry errors and eliminate time-consuming copy/paste tasks for your staff.
Provide self-service for your customers
With a branded and integrated customer portal, QBench allows your lab to support your customers and share results or receive inquiries with the click of a button.
The Blueprint for the Perfect LIMS
With this comprehensive overview of the six key factors every lab must consider, you’ll know which LIMS features you need to streamline and scale your operations.
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Make it easy for your customers to access statuses, results, reports, and more
Let your customers, whether internal or external, get what they need without flooding your team with calls and emails.
Realtime Status
Your customers can view the statuses of submitted samples.
Account Management
Customers can manage their laboratory account, including account creation, password reset, and invitations.
PDF Report Downloads
Customers can download reports directly from the Portal and filter to find the data they need.
Better Experience
Leverage technology to provide your customers with a clean and intuitive interface to your lab.
What Top Labs Are Saying
Love the system! The system is very customizable. If you can imagine it, you can develop it on QBench. The customer support is helpful and responsive. The team is willing to work with you to develop new features.
Onboarding with QBench was great. We had everything up and running quickly for processing tests and samples, and then we have been iterating from there. We started with a simple setup and have been able to scale QBench alongside us as our processes have grown more complex.
When I came across QBench, I thought, Oh, this sounds like a lot of the things our previous provider was promising to us – but here are some actual examples of it working… The support has been just tremendous, and the team is responsive. I really like working with QBench.
QBench is a modern, modular, and highly customizable LIMS, that provides our laboratory the flexibility to keep up with the ever-changing requirements placed on us by regulatory bodies and our customers. Its APIs are robust, the customer service team is responsive, and the cost structure is scalable.
QBench is at the core of our business. Plant and seed samples are tracked in realtime with advanced options that allows the most granular visibility to 30,000 foot views. SOPs, raw data, analytics, and reports are available in an easy to use platform. Our continuing growth and superior client experience is due to the scalability and reliability of QBench.
QBench is user friendly. We like the ease of use and the possibility to customize functions and processes as needed. Starting from the kickoff call our transition to QBench was smooth. The whole team went above and beyond spending lot of time with us understanding our requirements. We highly recommend QBench for their reliability and prompt customer support they provide.
#1 LIMS on G2's Highest-Rated List
Modernize Your Lab With QBench
There’s a good reason that QBench consistently leads the pack as a robust yet user-friendly LIMS. See the power of QBench LIMS and take the first step to modernizing your lab with a demo.