QBench LIMS FAQs

Use our native integrations and modern, robust REST API to interface with other systems, create custom automations, and do more with your data.

Features

Is QBench cloud based?

Yes, and to answer your next question, there are no computer requirements other than a modern browser.

What kind of export formats does QBench provide?

In the majority of typical use cases, there are CSV and PDF exports available. Less common formats (XML, JSON, Yaml) can be made available through a custom project scope.

What should I do if I want a custom API-based export for reporting?

Either the QBench API or the Microsoft Power BI interface allow you to do this with no additional customization. If you require engineering support, that can be made available as part of a custom scope.

What kind of import formats does QBench support?

For typical use cases, CSV is the most common. For labs that choose to use the API, JSON-based web requests are the norm. Less common formats and integrations can alway be discussed via custom project scope.

Can QBench track samples at both the customer and vendor level?

Yes.

Does QBench provide barcode printing capabilities?

Yes.

Does QBench have the ability to invoice customers based on tests and orders in the system?

Yes.

Does QBench have an inventory (lab supplies) management capability?

Yes. Via the inventory module.

Does QBench include an electronic laboratory notebook module or add-on?

QBench has the ability to store unstructured notes and responses with tests using a rich-text format. While this does not count as a full-fledged Electronic Lab Notebook, a number of our customers find this to be sufficient.

What is the QBench data retention policy?

As long as customers maintain an active license, all platform data is stored indefinitely. If a customer terminates a license, the data is kept for six months as a courtesy. As part of the downgrade process, we work with customers who may wish to migrate the data for purposes of storage or re-use.

Does QBench audit users on the platform? What is the level of granularity?

All user actions are tracked with date, time, and operation. Users are monitored at the order, sample, and test level. Every login is tracked as well.

What is the difference between QBench Customer Portal Version I and Version II?

Customer Portal Version II is a modernized, stand-alone tech stack, apart from the QBench platform. This allows for more rapid development and better design for customer facing operations. We have customers using both portals, but we are actively encouraging migration to Version II, where all future enhancements will be made. 

QBench lacks a feature my lab needs. What’s a good course of action?

Custom scope is always an option for mission critical functionality. For everything else (and even for mission critical functionality), we encourage labs to add issues and vote for their favorites via Canny, which is our customer feedback engine.

As a cloud platform with the attitude of continuous improvement, we’re able to move quick and be responsive to customer feedback.

How does QBench manage QC Data? Are there any limitations?

QC data is typically managed with batch worksheets in conjunction with our Controls and Control Groups Modules, which can create a Levy-Jennings Chart and help filter data by equipment, inventory stock, and batches.

Does QBench support On-Premise or local AWS server installs?

We would treat this as a custom scope of work and also a custom contract.

Can report templates be configured with no code? Are there any limitations?

Yes, the no-code report templates are the best way to get your reports together in a quick, consistent, and self-service manner. We list one of the main limitations in the next question.

Do we have the ability to include charts and graphs on our final results report/CoA?

Unfortunately, charts and graphs are not supported in the user-friendly (no-code) editor. Support for charts and graphs is a fairly typical custom project scope.

Integrations

Does QBench have a standard, documented API?

Yes. Our API is available via RESTful, HL7, ASTM, RS-232, and TCP/IP interfaces.

What is the best way for my team to test and develop against the API?

We have a Postman collection that you can use against your sandbox instance. This will be distributed upon your subscription commencement.

What integrations does QBench support with no additional scope of work?

The most up-to-date list is available here on our integrations page. It includes Microsoft Power BI for business intelligence, Hubspot for customer communication, Google for user management, and Quickbooks for accounting and finance.

What about integrations with lab equipment?

This is a custom scope of work, due to the diverse market of lab equipment.

What about integrations with ERP systems, formulation software, or other platforms?

Much like lab equipment, there are many options in this market. We will keep an eye on Canny for obvious favorites from our customers. That may provide the launching point for an out-of-the-box integration.

Compliance & Standards

How can QBench help my lab stay compliant under ISO(17025:2005, 17025:2017, 9001) standards?

QBench’s consistent and predictable approach to tests and data flows are an on ramp to compliance for a number of labs that have fewer checks and controls in place prior to adopting a LIMS like QBench.

For the purposes of ISO 9001, QBench comes ready with a Quality Management System to be used in accordance with the core LIMS platform.

Is QBench HIPAA compliant?

Yes.

What about FDA compliance standards?

Yes, we have white papers on how we help labs comply with 21 CFR Part 11 as well as 40 CFR Part 160. These can be made available upon request from your account representative.

Security

Is QBench SOC 2 Type 2 compliant?

Yes.

Is any customer data stored outside of the United States?

No. Our AWS servers are located entirely in the US-EAST-1 region, which is primarily northern Virginia and some surrounding areas.

Does QBench support single-sign-on?

Yes. Specifically Google, Okta, and Azure (future options can be requested via Canny).

Does QBench support multi-factor authentication?

Yes.

Does QBench support active directory?

No (it can always be requested via Canny).

Does QBench provide role-based user administration?

Yes.

What kind of permissions granularity does QBench provide at the record level?

The same. Records can be read-only or editable depending on the determination of the lab team.

Support

Does QBench have defined support hours for all customers?

9-5 PST is the default window. A custom window can be made available upon request. All of our support channels allow for asynchronous communication, so the longest wait would be 16 hours during the week.

What kind of training can we expect upon platform adoption?

Our implementation managers will work directly with your team and train anyone within your lab that plans to train others. Additionally, we have a growing library of evergreen content that will allow you to learn more about the system at a pace that works for your organization.