
When evaluating software vendors, it’s natural for cost to be top of mind. Especially when that software can run you five figures per year (or six).
But that’s where purchasing a LIMS can be tricky: finding pricing benchmarks is difficult, as many top LIMS vendors gate their pricing behind a demo request and multiple calls with salespeople.
We’ve done the hard work of researching and breaking down the factors that can contribute to the total cost of a LIMS, along with a comparison of popular vendors. Read on to learn more and make the right choice for your laboratory.
A LIMS (Laboratory Information Management System) is a software platform labs can use to manage data at scale, automate processes, and generate reports. A typical LIMS can do the following:
Next, we’ll share the factors that contribute to the cost of a LIMS.
LIMS pricing is not just about the cost of the actual software. You need to consider the following when evaluating vendors and comparing quotes:
The cost of a LIMS often correlates with the number of users who will access the system. This is because the more users you have, the more data storage, bandwidth, and system resources you will consume, so it’s a (fairly) easy way to predict price as you scale.
As a result, many LIMS vendors will price on a per-seat basis. That said, many vendors offer license sharing (multiple users sharing a login), which can help cut down on your costs, but it introduces downsides like not being able to support user-specific views and data or losing user-level performance metrics.
That’s why it's essential to accurately estimate the number of users to avoid overspending on unnecessary licenses or, conversely, running short of access when needed.
One lab shared with us that they were locked into an expensive contract with a legacy vendor that required a higher user limit than they actually needed. In their words, “it just kills us to have to spend extra money when we don't even have the people sitting in the lab... that’s a hard one for us to swallow.”
While basic LIMS functionalities meet the general needs of most labs, certain specialized or advanced features may be gated behind premium packages or tiers.
These could include:
Opting for these advanced features will undoubtedly increase the cost of the LIMS, but besides simply getting more functionality, they can be a force multiplier on basic features (for example, advanced features leading to more data and insights into how your lab is run).
It’s important to consider (and track) the ROI gains you’d get, especially if advanced functionality aligns with your lab's specific needs.
Some LIMS offer a built in Quality Management System (QMS) integration; a vital component for labs that need to adhere to strict regulatory guidelines and quality standards, such as ISO 17025.
Ensuring seamless integration between your LIMS and QMS can lead to smoother audits, streamlined quality checks, and improved data traceability. However, this integration might come at an added cost, either as an up-front implementation fee or an ongoing subscription charge.
On-prem may seem like an attractive way to save on a monthly subscription, but it is not the most cost-effective solution. In fact, on-prem systems require high ongoing maintenance costs of around 25% of capital costs annually, including:
Subscriptions cover the maintenance costs of cloud-based systems. Consider how often a LIMS is updated and calculate the associated downtime costs for an overall comparison.
The examples of successful on-premise installations that do not require full-time staff or vendors for maintenance, security, and regular troubleshooting are, frankly, few and far between. Cloud solutions come ready with a “done for you” approach to IT services, which allows you to focus on your core business. Learn more about the difference between on-prem and cloud-based LIMS.
To complicate matters further, the above factors will influence the list price of a LIMS, but they will not always translate into the total cost of ownership (TCO).
For legacy LIMS, the TCO could be much higher than the fees for platform access. The usual culprits inflating the cost of a LIMS are:
We’ll explore how each of these influences price next.
There’s no way around it, software as complex as a LIMS will come with an intensive implementation process to ensure your lab is set up for success on the platform.
Implementation timelines can vary from a few weeks to a year.
Faster implementations require fewer disruptions and gain efficiencies more quickly. Your lab staff will appreciate getting hands-on with a system as early as possible, as the best learning happens after they have had a few cycles through the process.
As you can imagine, that “intensive implementation” will come at a cost, so factor that into your decision when selecting a LIMS vendor.
There are ways to shorten the implementation timeline, though. When comparing QBench to other popular platforms, our implementation process strikes the best balance: speed and cost. It’s not that we breeze through things. Rather, we take a “phased approach” to implementation that allows you to set up lab processes and workflows iteratively, enabling you to see value faster than implementing everything in one go.
On average, implementing QBench can take as little as 3-4 months (some customers have even gone live in 40-90 days if they commit the resources to move fast) compared to 6-12 months for many vendors (or the nightmare 18 months to 2 years we’ve heard of). This puts QBench's average first-year price much lower than legacy vendors and even lower than some newer upstarts on the market. It’s just one of the many ways we empower labs to get more done and focus more on their scientific work than on complex software or vendor budgeting.
For legacy vendors, the total cost of ownership can be far higher than the listed subscription price. That’s because many LIMS vendors offer professional services (also called PSOs) that assist with implementation, training, customization, and technical support.
While these service providers are working hard to help you get the most out of the platform, their help comes with a cost. For some legacy vendors, the cost can be steep, even higher than the software fees! If you select a legacy LIMS that limits your ability to control or change the platform, you can expect to pay for additional training, custom coding, advanced technical support, and more.
We touched on the differences between an on-prem and cloud-based LIMS above, but this hidden cost is worth exploring further. If you plan to self-host your software, then you can expect the total cost of your LIMS to inflate significantly.
That’s because self-hosting software makes you, and not your vendor, responsible for the following:
And more. Not to mention the costs of things that can go wrong with manual or self-hosted systems. Self-hosting is rarely an ideal option, though for some highly regulated industries it may be required. If you go the self-hosted route, you will need to conduct a thorough assessment and cost breakdown.
So, what does a LIMS cost?
As we’ve discussed, that’s not the easiest question to answer. Mainly because few companies in the market advertise their prices, most hide their prices behind a sales call. That said, we did our best to scour the internet, including forums, PDFs, and even customer interviews, to find prices for the platforms below.
Disclaimer: The breakdown below is based on information we were able to retrieve online, but should be taken as a rough benchmark and not as up-to-date pricing for the vendors listed. There is a lot that goes into LIMS pricing – features, users, and pro services, licensing models – that makes a true apples-to-apples comparison impossible. The following are our best estimates, but these should only be seen as a rough starting point.
Should you go for the cheapest to stay under budget? Or how about the most expensive, because surely it must be the most powerful?
Ultimately, the choice hinges on your needs, budget, and specific requirements. That said, check out our guide to evaluating a LIMS (complete with vendor questions) to guide your search.
You might be tempted to build a LIMS (either out of spreadsheets or custom software) to save money. While you will certainly forgo some costs of purchasing third-party cloud-based software mentioned above, building and hosting a LIMS is not without its challenges:
If we look at a side-by-side comparison of the cost of a cloud-based and on-prem LIMS, you’ll note that the yearly prices are fairly comparable between an on-prem and cloud-hosted SaaS LIMS.
Once you factor in that you are on the hook for every error or discrepancy in your homegrown system, the costs can quickly balloon well past those of a cloud-based LIMS. One lab shared with us that their manual system was increasingly leading to data integrity errors, some of which put them at risk of recalls and $1M fines that could shut down their business!
In the long run, you very well may pay more for an on-prem LIMS if you want an up-to-date, modern platform to run your lab.

While annual contracts may seem intimidating, SaaS is much more cost-effective in the long run than perpetual licenses and maintenance.
As you shop around for a LIMS, we would recommend the following areas for consideration (especially when comparing the prices of platforms):
When evaluating LIMS providers, it’s important to know how each one can support your lab’s evolving needs. Many platforms will pitch themselves as customizable, and others will call themselves configurable, but what does this really mean?
Customizing a LIMS means writing custom code to modify the software to meet your needs. That will usually require developers and ongoing support, which can be expensive and difficult to change, and is not always user-friendly.
On the other hand, a configurable LIMS means users can address unique lab needs within the application with minimal custom code, or even without coding (also known as a “no-code” LIMS). A configurable LIMS allows:
Between customization and configurability, a configurable LIMS is the clear winner for most labs.
While many software platforms are cloud-based (hosted on the vendor’s servers), not all software applications are. Some software applications are hosted on-prem, meaning that your lab must purchase and manage the servers to run the software.
This can quickly increase the total cost of your LIMS, adding expenses for:
Cloud-based LIMS store data and perform operations via a browser connection and are hosted by the company you bought them from. This makes a cloud-based LIMS much less expensive up front and a cost-effective option in the long run. We’ll cover this cost breakdown in more detail later on.
Automation may be one of the most powerful aspects of a LIMS, but it can come at a premium – especially for extensive automation support.
You can usually expect to pay more for:
While you may “save” by opting for fewer automation features in favor of manual input, this increases the likelihood of errors and will cost you time to monitor and verify your data. We would consider the level of automation needed as part of the total cost of ownership of a LIMS.
Here’s an insider tip: Look for a LIMS platform that allows you to create and edit your own event-based automations. For instance, having the LIMS auto-create the final report and publish it to the customer portal when a final status is reached. This enables you to easily set up and customize automations as needed, reducing costs and maintenance in the long run. In contrast, automations created using custom code must be updated by the vendor or a developer when workflows change, costing you time and money.
The right LIMS can help your lab meet a variety of compliance standards. Certifications like ISO 17025 and ISO 9001 have specific requirements for samples, such as:
A LIMS that ticks every box can come with a heftier price tag, but forgoing these compliance features means your lab will need to spend more time (and costly audits) to meet these requirements.
A customer portal saves time by allowing customers to put in orders, add sample details and pictures, see status updates, and view testing results all on their own. It also helps facilitate communication. A customer portal should include the following:
Labs experience higher customer support costs, missed opportunities for automated upselling, and longer times to resolve issues or spot errors when their LIMS lacks those capabilities. We’ve found our customers benefit from having a custom portal set up, helping their labs:
These benefits and more help labs get more done.
As we’ve discussed, a LIMS is much more complex than marketing software.
It’s critical to pay attention to where your team is based and their level of expertise in supporting your staff while using the LIMS.
Developing, supporting, and maintaining a LIMS with an expert onshore team can mean higher costs but fewer time zone headaches and more streamlined communication. Since service and support are the top features labs want in a LIMS, this is a significant benefit. This is an area where QBench is proud to stand out: we staff our team with individuals who share both expertise in our software and the workflows and needs of labs.
Offshore, your support team may lag on time-sensitive issues. You may also sacrifice domain expertise, which can slow your lab down further with costly back-and-forth or a lack of shared understanding around your requests.
Consider the potential costs of whether support is accessible and how costly delays might be.
Some software vendors will sell a perpetual license for a specific software version for a fixed upfront cost, while others will sell for a monthly or yearly subscription (some even offer a discount if you pay annually).
While you could purchase a perpetual license to a LIMS and host it in your lab, this will incur an expensive upfront cost. It could cost up to $50,000 upfront plus a yearly maintenance fee, usually 20% of the initial upfront license cost. You’ll want to pay close attention to how long the vendor promises to provide support to the version of the software you purchase. You’ll also want to know if you get minor version updates that include patches or, potentially, minor feature updates. While a perpetual license purchase might save you money over a very long time horizon, these models don’t typically come with updated features or much innovation.
A subscription-based LIMS is much more affordable upfront, as typical costs range from $75/user per month to $1600/user per month. For labs trying to work around a budget, a subscription pricing model is the logical choice – but make sure you consider the “hidden” service costs that come with many legacy LIMS, otherwise you lock yourself into costly PSO fees for every change you need to make.
Tens of thousands in annual fees, implementation contracts, and pro services… is a LIMS really worth the investment?
It depends – how much is not having a LIMS costing your lab right now? By managing workflows and data manually, you open yourself up to hours of wasted time and an increased rate of errors. But with a LIMS, most modern labs find the following benefits are worth the investment:
Thanks to the time and cost savings, the right LIMS is well worth the investment for your lab.
Between automating workflows to save time and helping shore up compliance best practices, it is no overstatement to say a LIMS is the most important asset a lab can have. If you need hard numbers that will convince your CFO to sign the contract, check out our guide to calculating the ROI of a LIMS.
There’s a sliding scale on the total cost of a LIMS, but no matter which vendor you choose, it will be an investment on your part.
So make the right choice for your lab with this free LIMS buyer’s guide. In this guide, you will learn the following:
And more!
Fill out the form below to get your free guide and take the first step toward automating your lab today.