How QBench Helped EO Science Lab Streamline Operations

Background

EO Science Lab is the purity testing and R&D laboratory for a major essential oils business. The business provides the purest, highest quality essential oils and products, including nutritional supplements and personal care products. EO Science Lab's supervisor didn't think a LIMS was within her budget and didn't know she could get a LIMS set up in only a few months – until she found QBench. Learn how QBench enabled a rapid implementation, automated the EO Science Lab, and amazed the lab supervisor with our ease of configuration, continuous product improvement, and robust support.

Prior Experience With 7 LIMS

The EO Lab Supervisor had used 7 different LIMS systems, including LabWare, LabVantage, Water’s NuGenesis, STARLIMS, IDBS E-Workbook, and two custom-built LIMS.

Challenge

Before QBench, the lab used spreadsheet manifests and different folders to track the statuses of samples and results. If a sample required multiple tests, results would be spread out among multiple instrument reports in multiple places. Answering a question about the results of a test was a 20-30min process.

Goals

  1. Digitize sample and data management to improve sample processing, data visibility, and data integrity.
  2. Allow internal stakeholders to see sample status and find results easily on their own and eliminate the lab supervisor having to dig through documents to answer one-off email requests for statuses and results reports.

How QBench Helped

  1. Implemented QBench spreadsheet worksheets for multiple multi-analyte assays, a file parser to pull data from instruments directly into the LIMS, label configurations for samples, tests, equipment, and storage locations, and set up a customer portal to allow their internal customers to access reports.
  2. Centralized all sample information, testing requests, and results.
  3. Created a secure, compliant, centralized application that’s updated and maintained by QBench.

Results

  1. Putting in QBench greatly increased efficiency, removed manual processes, removed duplication of work, and improved data integrity.
  2. The QBench Customer Portal allows internal users to access status updates and results whenever they needed it, making what used to take 20-30 minutes to complete now take under 2 minutes.
  3. The QBench team implemented the software in a few of months rather than the nine months to one year the lab supervisor had experienced when implementing other LIMS.
  4. QBench provided a better experience than 7 other LIMS. The lab supervisor preferred QBench’s ease of use, ease of configuration, and fast implementation.
“QBench is easy to use and understand, allowing Laboratory Management to configure almost everything with minimal support needed. It is highly configurable while not overwhelming. Implementation is much faster than other systems due to the ease of use and configuration. Plus, QBench is constantly enhancing the product with new features and providing easily accessible help tools.”

Megan, EO Science Lab Supervisor

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